Legal Notice
XO HOTEL
Entreprise, organisme : Hôtel XO
Siège Social : SAS Hôtel Le Pierre
25, rue Théodore de Banville 75017 Paris - France
Tel: +33 1 47 63 76 69
Email: contact@xohotelparis.com
Capital social : 3.500.000 EURO
RCS : PARIS 791 821 333
TVA N° : FR 68 791 821 333
SIRET: 79182133300022
Directeur de la publication, représentant légal : M. Grégoire BERTHELOT
Responsable éditorial : M. Grégoire BERTHELOT
Création du site : WEBCOM 360
Adresse : 83 rue Saint Honoré 75001 Paris
Téléphone : +33 (0)1 83 56 95 62
Statut : SARL
SIRET : 500 333 745 00023
Hébergement : OVH
Téléphone : 0899 701 761
Adresse : 140 Quai du Sartel – 59100 Roubaix
Société à Responsabilité Limitée (SARL)
SIRET : 424 761 419 00011
THE SITE PRESENTS:
Informative content
Online collection of personal contact details
Data Protection Act: the site is the subject of a declaration to the National Commission for Data Protection and Liberties. You have the right to access, modify, rectify and delete data concerning you (art. 34 of the “Data Protection and Liberties” law). To exercise this right, please contact: contact@xohotelparis.com
Ownership: The site and the information it contains are protected by French intellectual property law and by international conventions. Except for use within the family circle or for private use, the site and no element of its content may be reproduced, republished, retranscribed, modified or retransmitted without the prior authorization of the rights holders.
General Terms and Conditions of Sale
The General Terms and Conditions of Sale apply to any reservation made directly with the Service Provider or online via the reservation services of the Hotel's own Site.
RESERVATION TERMS:
Reservations for the services offered by the Hotel can be made by telephone at the following number: +33(0)1 40 54 18 60, by email or online via the Hotel Website or by mail addressed to: Hôtel XO, 23 rue Théodore de Banville – 75017 Paris. A written confirmation of the reservation will be sent to the Customer. This confirmation will include the essential elements of the reservation, such as the type and price of the room reserved and the dates of the stay.
STAY AT THE HOTEL:
The reception is open 24 hours a day. Unless expressly provided otherwise, the Customer may arrive at the Hotel from 3 p.m. on the first day of their reservation and must vacate the room before noon on the day their reservation ends.
RESERVATION CANCELLATION TERMS:
The Customer is reminded that, in accordance with Article L. 221-28 of the Consumer Code, he does not have the right of withdrawal provided for in Article L. 221-18 of the Consumer Code. However, some reservations provide for a cancellation period without charge which is communicated when the reservation is made.
COMPLAINTS:
The General Conditions are governed by French law, without hindering any mandatory protective provisions that may be applicable in the consumer's country of residence.
The Customer is informed by the XO Hotel of the possibility of resorting, in the event of a dispute relating to these General Conditions, to a conventional mediation procedure or any other alternative dispute resolution method, under the conditions provided for in Title I of Book VI of the Consumer Code.
After contacting customer service or the Establishment to try to resolve the dispute amicably, and in the event of a negative response or no response within sixty (60) days of the referral, the Customer may contact the consumer mediator to whom the professional belongs, namely the Association of European Mediators (AME CONSO) free of charge
• The procedures for contacting the Mediator and their contact details are available by clicking on the following link: Modalités de saisine et coordonnées du Médiateur, or on the website www.mediationconso-ame.com
• The Mediator may be contacted within twelve (12) months after the first complaint.
• The referral to the Consumer Mediator must be made:
• Either by completing the form provided for this purpose on the AME CONSO website: www.mediationconso-ame.com
• Or by mail addressed to AME CONSO, 197 Boulevard Saint Germain - 75007 PARIS
Hotel XO also informs the Customer of the existence of a European Online Dispute Resolution ("ODR") platform that it can use. The Customer can access it from the following link: https://ec.europa.eu/consumers/odr/.
PERSONAL DATA:
The Customer acknowledges and accepts that the Hotel, as data controller, collects and processes the personal data necessary for the purposes of managing reservations and customers, for the purposes of invoicing and payments and to carry out its commercial actions and satisfaction surveys. The data is intended for the Hotel and its service providers. The Customer has, in accordance with the national and European regulations in force, a right of access, rectification and deletion of personal data concerning him and may object to the processing of his data. To exercise these rights, the Customer must contact the Hotel, by post or email, at the following address:
Hôtel XO
23 / 25 rue Théodore de Banville
75017 Paris
France
Tel.: +33 (0)1 40 54 18 60
e-mail: contact@xohotelparis.com
OPPOSITION TO TELEPHONE CANVASING:
The Customer is also informed of his right, in application of article L.223-2 of the Consumer Code, to register free of charge on the list of opposition to canvassing